Popular questions
We offer you the following payment options:
Credit card, PayPal, secured invoice purchase.
As soon as we have received your payment, we will send you an order confirmation by e-mail. If you do not see this in your mailbox, it may have landed in your spam folder. If you can't find it there either, please contact our customer service.
Simply complete your return at home within the 30-day returns period:
1. download your free returns label at www.impackt.paketzurueck.de.
2. print out your order confirmation or invoice and place it in the parcel. It is important that we recognize your order number on it.
3. pack the goods properly and stick the return label on the parcel.
4. hand in your parcel at a Deutsche Post branch.
I. Shipping within Germany: Shipping within the German mainland is free of charge.
II. Shipping within Austria: For shipping to Austria we charge a flat rate of 7.95 euros per order. From a gross order value of 100 euros we ship free of charge.
III. Shipping to all other countries: For shipping to all other countries we charge a flat rate of 9.95 euros per order. From a gross order value of 150 euros we ship free of shipping costs.
Shipping within Germany: Delivery time: 2-5 working days.
Shipping within all other countries: Delivery time: 5-7 working days.
You can reach our customer service team in three ways:
1. via the contact form
2. by email to kundenservice@impackt.de
3. by phone on 040-642154887 (Mon - Thu. between 10:00 and 16:00, Fri. 10:00 - 14:00)
To have a positive IMPACKT, we rely on three pillars: recycled materials, reparability and a 6-year guarantee. In short, we're all about minimizing waste and maximizing durability. Our shells and linings are made with recycled post-consumer plastic. This has two sustainable effects: We conserve new resources, and use 'old' materials to create something new from them. We always pursue one goal: climate-friendly longevity. Our suitcases are easy to repair and the material can withstand any journey.
Our bowls are currently made with 46% recycled post-consumer plastic. There is a reason for this: tests have shown us that the material becomes brittle as soon as we go beyond this 46%. A broken shell cannot be repaired and would mean the end of your suitcase. That would not be sustainable. And super annoying for you. Where we reach 100%, however, is in the lining material. It's made entirely from recycled materials.
What's more, our suitcase is 100% vegan - even with the Peta-Approved label.
We want more sustainable travel to be affordable for everyone, and that starts with luggage. Unfortunately, production in Europe or even Germany is not yet possible for us under this premise, so our products are manufactured in Asia. Here, together with a long-standing production partner of the travelite family and a specialist in the recycling of plastics, we have developed the most stable mixture of recycled and new material especially for the IP1. The manufacturers of our recycled plastic granulate for the shell and lining are located in the immediate vicinity of the IP1 production site.
We source and process our recycled materials exclusively from factories that are certified in accordance with the Global Recycle Standard (GRS).
Your suitcase should arrive in the best possible condition. With the plastic bag, we protect it from moisture, dust, dirt and scratches. To ensure that the plastic bags also have an IMPACT, we have opted for bags that are made from 100% recycled plastic. Our tip: Reuse them too - for your dirty laundry, for example.
It's always great when you look at our cases 'in live' to make informed purchasing decisions. It's also a great way to support specialist retailers. Click here to find a retailer.
We offer you the following payment options:
Credit card, PayPal, secured invoice purchase.
After receipt of payment you will receive an order confirmation by mail. If you have not received an order confirmation, please check your spam folder first. If you don't find any mail there either, please contact our customer service. Please use the contact form or write an email to: hello@impackt.de
Simply complete your return at home within the 30-day returns period:
1. download your free returns label at www.impackt.paketzurueck.de.
2. print out your order confirmation or invoice and place it in the parcel. It is important that we recognize your order number on it.
3. pack the goods properly and stick the return label on the parcel.
4. hand in your parcel at a Deutsche Post branch.
I. Shipping within Germany: Shipping within the German mainland is free of charge.
II. Shipping within Austria: For shipping to Austria we charge a flat rate of 7.95 euros per order. From a gross order value of 100 euros we ship free of charge.
III. Shipping to all other countries: For shipping to all other countries we charge a flat rate of 9.95 euros per order. From a gross order value of 150 euros we ship free of shipping costs.
Shipping within Germany: Delivery time: 2-5 working days.
Shipping within all other countries: Delivery time: 5-7 working days.
You can reach our customer service team in three ways:
1. via the contact form
2. by email to kundenservice@impackt.de
3. by phone on 040-642154887 (Mon - Thu. between 10:00 and 16:00, Fri. 10:00 - 14:00)
To have a positive IMPACKT, we rely on three pillars: recycled materials, reparability and a 6-year guarantee. In short, we're all about minimizing waste and maximizing durability. Our shells and linings are made with recycled post-consumer plastic. This has two sustainable effects: We conserve new resources, and use 'old' materials to create something new from them. We always pursue one goal: climate-friendly longevity. Our suitcases are easy to repair and the material can withstand any journey.
We want more sustainable travel to be affordable for everyone, and that starts with luggage. Unfortunately, production in Europe or even Germany is not yet possible for us under this premise, so our products are manufactured in Asia. Here, together with a long-standing production partner of the travelite family and a specialist in the recycling of plastics, we have developed the most stable mixture of recycled and new material especially for the IP1. The manufacturers of our recycled plastic granulate for the shell and lining are located in the immediate vicinity of the IP1 production site.
We source and process our recycled materials exclusively from factories that are certified in accordance with the Global Recycle Standard (GRS).
Your suitcase should arrive in the best possible condition. With the plastic bag, we protect it from moisture, dust, dirt and scratches. To ensure that the plastic bags also have an IMPACT, we have opted for bags that are made from 100% recycled plastic. Our tip: Reuse them too - for your dirty laundry, for example.
It's always great when you look at our cases 'in live' to make informed purchasing decisions. It's also a great way to support specialist retailers. Click here to find a retailer.
Our bowls are currently made with 46% recycled post-consumer plastic. There is a reason for this: tests have shown us that the material becomes brittle as soon as we go beyond this 46%. A broken shell cannot be repaired and would mean the end of your suitcase. That would not be sustainable. And super annoying for you. Where we reach 100%, however, is in the lining material. It is made entirely from recycled materials.
Our suitcase is also 100% vegan - even with the Peta-Approved label.