Questions about guarantee and warranty
We want our cases to arrive in perfect condition. If they don't (seams come loose, the shell has a crack, etc.), you are entitled to a twelve-month warranty. This is stipulated by law.
We also give you a 6-year guarantee on our cases.
As soon as you notice that your IP1 is damaged, you should report the damage to your carrier, e.g. the airline, as soon as possible.
It is best to do this before you leave the airport. If you only notice the damage to your suitcase at home or in your hotel, you have seven days after accepting the damaged baggage to make a claim for so-called "flight damage" in accordance with the Montreal Convention.
We give you a 6-year guarantee on our cases. It starts on the valid date of purchase and only covers material defects and defects caused by poor workmanship. It is limited to the value of the product. Damage caused by improper handling, normal wear and tear or improper use by third parties is not covered by this guarantee.
The guarantee is only valid on presentation of the proof of purchase. In the case of valid warranty claims, IMPACKT may choose to avert the repair obligation by exchanging the product. Further claims for compensation of any kind are excluded.
We want our cases to arrive in perfect condition. If they don't (seams come loose, the shell has a crack, etc.), you are entitled to a twelve-month warranty. This is stipulated by law.
We also give you a 6-year guarantee on our cases.
As soon as you notice that your IP1 is damaged, you should report the damage to your carrier, e.g. the airline, as soon as possible.
It is best to do this before you leave the airport. If you only notice the damage to your suitcase at home or in your hotel, you have seven days after accepting the damaged baggage to make a claim for so-called "flight damage" in accordance with the Montreal Convention.
We give you a 6-year guarantee on our cases. It starts on the valid date of purchase and only covers material defects and defects caused by poor workmanship. It is limited to the value of the product. Damage caused by improper handling, normal wear and tear or improper use by third parties is not covered by this guarantee. The guarantee is only valid on presentation of the proof of purchase.
In the case of valid warranty claims, IMPACKT may choose to avert the repair obligation by exchanging the product. Further claims for compensation of any kind are excluded.