Free CO₂ neutral shipping in Germany ✔

Return / Complaint

Simply complete your return at home within the 30-day returns period: 

1. download your free returns label at www.impackt.paketzurueck.de. 
2. print out your order confirmation or invoice and place it in the parcel. It is important that we recognize your order number on it. 
3. pack the goods properly and stick the return label on the parcel. 
4. hand in your parcel at a Deutsche Post branch.
We process returns within 14 days. You will be refunded via the payment method you used. Still haven't heard from us after 14 days? 

Simply contact our customer service team with your consignment number. We will then immediately check the status of your return.
You can download a free returns label from www.impackt.paketzurueck.de. You then pay nothing. But remember that returns are at the expense of our environment. That's why we ask you to make conscious purchasing decisions.
With the returns label, which you can download from www.impackt.paketzurueck.de, shipping is climate-neutral. However, returns are never sustainable. To make the biggest possible IMPACKT, you should make conscious purchasing decisions. So think about it: Which color is your favorite? How big should your suitcase be? Do you need it for short trips or long journeys? 

If you want to see our suitcases in real life, click here to go to the retailer search.
You can easily download your return label at www.impackt.paketzurueck.de.
Of course, we want to rectify any faults. To do this, we need your help: send us an email to hello@impackt.de - with your order and article number and a photo of the faulty item. 

We will then get back to you as soon as possible to find a sustainable solution.
Simply complete your return at home within the 30-day returns period: 

1. download your free returns label at www.impackt.paketzurueck.de. 
2. print out your order confirmation or invoice and place it in the parcel. It is important that we recognize your order number on it. 
3. pack the goods properly and stick the return label on the parcel. 
4. hand in your parcel at a Deutsche Post branch.
We process returns within 14 days. You will be refunded via the payment method you used. Still haven't heard from us after 14 days? 

Simply contact our customer service team with your consignment number. We will then immediately check the status of your return.
You can download a free returns label from www.impackt.paketzurueck.de. You then pay nothing. But remember that returns are at the expense of our environment. That's why we ask you to make conscious purchasing decisions.
With the returns label, which you can download from www.impackt.paketzurueck.de, shipping is climate-neutral. However, returns are never sustainable. To make the biggest possible IMPACKT, you should make conscious purchasing decisions. So think about it: Which color is your favorite? How big should your suitcase be? Do you need it for short trips or long journeys? 

If you want to see our suitcases in real life, click here to go to the retailer search.
You can easily download your return label at www.impackt.paketzurueck.de.
Of course, we want to rectify any faults. To do this, we need your help: send us an email to hello@impackt.de - with your order and article number and a photo of the faulty item. 

We will then get back to you as soon as possible to find a sustainable solution.